DIGICALL GROUP

NICHE VERTICALS

The Digicall Group has developed and maintained niche administration, customer service and outbound sales models that satisfy the needs of diverse market segments. All our efforts are focused on developing new niche expertise and verticals within our business.

DigiCall Solutions - This truly represents the embryo of the Digicall Group. The main focus of Digicall Solutions is to fulfil the complete back office administration requirements for glass claims in the short term market within South Africa. Representing two of the biggest glass service providers namely, Glasfit and PG Glass, DigiCall Solutions remains a great case study of what true business process outsourcing can achieve. The work that we do within Digicall Solutions has pioneered the innovation and solutions for a number of the new group companies.

Red i Solutions – This is a business that was started to expand our claims reach into a much larger area of short term claims administration to include motor, non-motor and all risks type claims. The formation of Red i Solutions also represent the group’s commitment to transformation within the BPO space. Red i Solution is a BEE business with 26% of the business being black owned. Red i Technology is a division of Red i Solutions and also represents the groups Information Technology capability.

Fogi – This is a very specialised administration business that only handles plumbing and geyser related claims extending their expertise into any resultant damage claim caused by a burst or leaking geyser. This business is located and managed from Tokai in Cape Town and is seamlessly linked to the new First Notification of Loss (FNOL) facility in Johannesburg. All claims are administered in a paperless environment and fulfilled through a specially selected panel of service providers nationally.

AssessXpress - In March 2007 Red i Solutions acquired a majority stake in Global Risk Evaluations (GRE) to form the first truly national assessing business, AssessXpress. This acquisition reinforces the Red i strategy and improves the AssessXpress value proposition to all clients. This merger of skills and expertise is the beginning of a world class assessing facility that gives you access to assessing and a number of other complimentary services on a 24*7 basis. AssessXpress is supported by a call centre and customized administration solutions to provide a seamless and paperless assessing solution that certainly improves the efficiency in the overall process.

Performance Based Outsourcing (PBO) – This business represents the group’s first effort to expand our footprint into Cape Town with the acquisition of a 250 seater call centre facility in the city bowl. Today PBO represents the core outbound competency within the group and has achieved a number of successes in both outbound sales as well as 3rd party contact centre management.

DigiCall Learning Academy(DLA) - The latest addition to our stable, the DLA vision is to provide both internal and external clients with a learning centre that is considered best of breed & practice, with particular focus on the claims, insurance and financial industries. We aim to offer accredited training and learning solutions in Unit Standards 4 & 5. We have a passion for training and development and feel strongly about the upliftment and up-skilling of staff. Based on this, our learning centre will:

•	Offer training, development and up skilling solutions / learning material that is accredited & recognized by industry experts
•	Create an ethos of “living the brand” and ongoing learning and self improvement
•	Offer learners an opportunity to further their knowledge in the field of contact centres & transactional processing in order to create further career opportunities for them.